With internal chat, your team can communicate privately within threads for coordination and clarity. Conversations can be reassigned instantly with the Global Reassign feature, keeping workflows smooth even when team members change roles or schedules. You can also control notifications to stay informed about new or unreplied chats, ensuring accountability across the team.
Stop chasing conversations across platforms. With Unify360’s AI Messaging, your business gains a unified inbox, AI-powered support, and the tools to turn every message into an opportunity. Book a demo today to learn more!
Unify360’s most anticipated upgrade, the AI Agent, transforms how businesses engage with leads and customers. This intelligent assistant will:
Be highly intelligent in the client’s industry. Speed to Lead is the most critical factor in conversion. By implementing AI Auto-Replies and automated routing, businesses can eliminate slower human response times, ensuring 24/7 responsiveness that secures the first-responder advantage and maximizes revenue.
The AI Agent combines speed and reliability, helping businesses capture more leads and deliver outstanding customer support at any hour.
No. AI Messaging integrates with the platforms you already use (such as text, email, and social media) so you can manage all conversations in one place without replacing your existing tools.
Unify360’s AI is trained to align with your brand’s preferred tone. It provides suggestions that can be quickly reviewed and edited before sending, ensuring every reply sounds authentic and on-brand.
Yes. Conversations can be viewed and updated by assigned staff, with internal notes and private messages available for collaboration. This makes it easy for multiple team members to coordinate responses without confusing the customer.
