Drive more business with AI-powered systems that centralize client communication, automate reputation management, generate high-impact social media content, and boost lead conversion, all within one platform built for modern HVAC service contractors.
Every completed job is a chance to strengthen your reputation. AI Reviews automates customer feedback requests and manages responses, helping you maintain a steady stream of positive reviews while handling any negative comments privately and professionally.
The modern HVAC customer uses multiple digital channels to find and vet local service providers. A breakdown in a home’s heating system or central air conditioning demands an urgent response, and customers reach out using their preferred method. Research indicates that 55% of customers prefer to communicate via messaging apps, underscoring the necessity of a multichannel approach.
Our centralized communication system merges messages from text, email, Facebook, and website contact forms into a single, unified inbox. This integration prevents valuable leads from falling through the cracks. With advanced features like mobile app access with push notifications and seamless message reassignment across your team, your office staff can coordinate local service calls and dispatch technicians without losing track of a single client interaction. The platform includes a “Text Us Now” website widget to instantly encourage direct, high-conversion communication.
A delay in response can mean losing a high-value service call to a competitor. Rapid engagement is critical; studies have shown that you are 100 times more likely to connect with a prospect if you respond within five minutes of their inquiry. The conversion rate for online inquiries can jump by 391% when a response is delivered within the first minute.
Unify360’s AI Messaging tools ensure your business achieves best-in-class response time metrics. Our system enables immediate follow-up by drafting professional responses and summarizing long chat histories for your agents. The platform is designed to help businesses double lead conversions and significantly improve message response rates.
Reputation is the cornerstone of securing trust for major home investments like a new HVAC system. Nearly 98% of consumers read online reviews when researching local businesses. Furthermore, businesses that consistently reply to all reviews are seen as 1.7 times more trustworthy than those that do not.
Unify360’s AI Reviews automates the proactive collection of client feedback. It facilitates the immediate response to positive testimonials and, critically, helps capture negative feedback privately before it escalates into a public complaint. By managing client reviews from a single, dedicated dashboard, your business gains better tracking of performance and actively improves its search engine rankings on local platforms like Google Maps.
Accountability is enforced through detailed controls and automated alerts. Managers can precisely control which team members receive notifications for new or unreplied conversations, ensuring specific agents own the follow-up process. The system includes robust reminders that flag any conversation remaining unanswered.
When a service is complete, the system sends a request for feedback via text or email. Before directing the customer to a public platform like Google or Facebook, the system first asks a qualifying question about their service satisfaction. If a customer indicates a less-than-positive experience, they are routed directly to a private feedback form instead of the public review site. This allows your team to promptly address and resolve the complaint internally and discreetly, minimizing the risk of a public negative review.
Unify360's platform is designed to support scalable operations, making it suitable for both small local crews and larger HVAC contractors. The internal chat and global reassign features are built to support the necessary number of team members required for seamless message handling and efficient dispatch across your entire staff.
